site rooms, vermin control, window and carpet cleaning, room inventories), Manage all special requests made by guests, Conducts shift briefings to ensure hotel activities and operational requirements are known, Assist with scheduling and room assignments to ensure proper coverage while you ensure all colleagues of the team are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Inspect storage rooms and room attendant carts for neatness, cleanliness, and adequate supplies, Ensure good repair of all the cleaning equipment and timely maintenance of the rooms, Complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc, Perform all necessary Housekeeping duties including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, You may regularly assist with deep cleaning projects, Demonstrates a pleasant personality with a mature disposition, Is willing to go the “Extra Mile” in order to exceed guests’ expectation, Is a team player and contributes to ensure the smooth operations of the Housekeeping, Preferably has a certification/ basic knowledge in Hospitality/ Tourism, Proficient in the use of Microsoft Office and Front Office System, High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, 4 year experience inHousekeeping Department, Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed, Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms, Make recommendations and follow through on disciplinary action for assigned staff, Provide excellent guest service in all areas of responsibility, Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee, Monitor the performance of house persons so there are sufficient supplies in the maid station, Interpret all departmental policies, procedures, and standards, Coordinate work orders in assigned areas and follow up on inspections, Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning, Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing, Schedule and participate in departmental meetings, Handle all lost and found items according to procedure, Computer skills including Word, Excel, Power Point, Able to handle stress in a fast-paced work environment, Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented, Organize work assignments for all cleaning attendants and quality assurance inspections on a daily basis. Empties/removes trash. Create a Resume in Minutes with Professional Resume Templates. Examine and inspect rooms for quality work performed by assigned roomAttendants. Ensured all area kept clean and tidy according to the company standard and policy. Became a self-inspector and was promoted to a Housekeeping Supervisor. Records inspection results on a tracking log and inspects when needed, Practice safe work habits and ensure safe work practices to avoid injury to self and others, May estimate, requisition, and inspect materials, May confer with other supervisors to coordinate activities or individual departments, All other duties as assigned by any executive of the company, Analyze and interpret policies established by administrators, Must possess basic computational and computer skills, Extensive knowledge of the resort, its services and facilities, Working knowledge of federal, state, and local laws governing occupational safety and health, wage and hour issues, and labor relations, Understand the technologies required in the work you are directing, Plan and direct the work of others, either directly or through supervisors, Solve problems using facts and personal judgment, React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others, Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment, Must maintain the strictest confidence of any and all confidential information disclosed by an Boomtown entity, Track team member’s attendance in accordance with approved attendance-tracking system, Develop budgets for housekeeping department with assistance from Hotel Operations Manager, Maintain contact with vendors obtaining the latest information on products, training, and training materials, Thorough knowledge of housekeeping skills, Provide representation of department in specific project and company meetings, Five years experience in a medium to large hotel, Responsible for ensuring that housekeeping supplies are adequately stocked and available for cleaning purposes. Tie your housekeeping skills, duties, and responsibilities into a resume. Prepared housekeeping reports, maintained high level of cleanses. Works side by side with staff to train and model appropriate guest service standards. Assigned daily duties to houseman, lobby attendants.sheduleShifts provide daily coaching, feedback and positive reinforcement. Promotes collaboration and positive, professional work environment, Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. On the housekeeping supervisor resume … Check which skills the employer requires for the housekeeper position you want to apply for and write them down. Housekeeping Supervisor Resume Examples & Samples. Trained new staff on how to properly clean and use cleaning products. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Ability to operate a computer, phone and other office equipment. Basically, you do the same procedures every... 2. Responsibilities highlighted on sample resumes of Housekeeping Managers include planning, organizing and directing team members to ensure the highest degree of guest satisfaction; and purchasing, re-ordering and maintaining housekeeping supplies and inventory. Translated directions and guidelines to our Creole speaking housekeepers. Check with manager/supervisor before leaving work area for any reason, Perform special projects and other responsibilities as assigned. They must also be fair and just in any staff disciplinary action required. They are to maintain the highest standard of guest service and satisfaction, Responsible for emergency the team spirit and motivation all staff. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Duties included opening the house, constantly communicated with the Front Office to ensure blocked rooms were ready on time and that any special requests were fulfilled. Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents. Train new associates on the STEPS process of cleaning rooms. Makes recommendations to improve service and ensure more efficient operation. Ensure cleanliness of guest rooms according to hotel expectations in timely manner. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Guide the recruiter to the conclusion that you are the best candidate for the housekeeping supervisor job. Cleaning Experience, Cashier, and Hospitality are still quite common, and a respectable share of skills found on resumes for Housekeeping Manager with 15.8% of the total. Supervisors and housekeepers spend a large portion of the day walking, climbing stairs, lifting up to 40 pounds (laundry bags / supplies), and completing manual labor, Must be 21 years old and have a valid United States drivers license, along with the ability to obtain a YMCA van driver's license, Basic mechanical or construction skills preferred, but not mandatory. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Head of cleaning and follow up cleaning and to follow up on their schedules. Successfully liaised with staff for any work and ensured team spirit maintained for every work. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, Prior experience in 4-star hotel preferred, Basic knowledge of Excel, Word and Opera is an asset, Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel, Ability to speak & write English, read and comprehend instructions, correspondence, and memos, Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists, Familiar with frequently used Standard Operations Procedures, Knowledge of how to operate all Housekeeping Equipment, Ability to stand for long periods of time, stoop, kneel and crouch, Use of chemicals and must be able to lift and/ or move up to 15-40 lbs, Must be able to recognize situations that require immediate supervisory attention, Must be detailed oriented and be able to multitask, Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization, Inspect the cleaning and servicing of guestrooms and public areas, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure check out/vacated rooms are a priority, Must be able to push or pull a minimum of 75 lbs, Must be able to communicate via radio and phone as needed, Able to work with management on special projects, Able to set priorities for your section and provide feedback to others that enhances performance, Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance, Inspects the cleaning and servicing of guestrooms, Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training, Reports any repairs or discrepancies in guest rooms, Assists in processing AM and PM room status reports, Assists with the maintenance of a fully stocked linen closet, Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries, Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart, Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary, To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness, Assigns special projects as directed by Housekeeping Management, Close coordination and communication with other internal departments, Monitor all guest requests to ensure they are met within the prescribed limits, Be familiar with all Housekeeping operating procedures, including PDQ standards, Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations, Ensure that the public areas are clean and tidy when necessary, Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process, Understand the importance of our Medallia scores, Aid guests in locating other areas of the hotel (walk them to destination if possible), Be actively engaged with all housekeeping associates, providing recognition, training and motivation, Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same, Excellent customer service, communication and problem solving skills, Prior hotel housekeeping experience required or other relevant hotel experience, Prior supervisory experience or relevant leadership experience is strongly preferred, Stand or walk for an extended period or for an entire work shift. These skills can range from customer service to being detail-oriented, and they may vary based on a housekeeper's specific duties and place of employment. Coordinate weekly payroll for the associates within the department. Writing a great Housekeeper resume is an important step in your job search journey. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Inspect the completed work of employees for conformance to ensure that company standards have been met. Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures. Analyzes quality issues, identifies training needs and ensures implementation to improve results. –required, Operate within departmental budgets through effective stock and cost controls and well managed schedules, Support departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork, Ensure ongoing training to support Executive Housekeeper, Deputise in absence of Executive Housekeeper, Experience managing a department and Profit and Loss account, Supervises Room Attendants in the cleaning of guest rooms, Assists in cleaning guest rooms and public areas as necesarry, Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily, Supervises the completion of short notice requests for rooms, Prepares requests for replacement of furniture, fixtures, etc. Must keep radio on at all times and respond to calls during working shift, Other duties as assigned within the scope of the Housekeeper’s routine scope of responsibilities, General housekeeping, cleaning and maintenance skills, Required: 5 year experience in supervising others, Responsible to assist in hiring, staffing, training, disciplining, performance management and goal setting for housekeeping department, As needed fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort, Assist with scheduling and timecard accuracy and edits according to scheduled hours, Able to use LMS and HotSos for all required housekeeping duties including reporting and tracking cleanliness issues, damage to the property, work orders, look up room statuses, run housekeeping reports, check arrivals and departures, monitor changes in room inventory throughout the day, Responsible to communicate with front office on a consistent basis and be able to check for early services, special service requests, check VIP report daily, inspect all VIP rooms and continually check assigned section and report any changes or discrepancies immediately, Monitor and work with team members by helping at towel desk, keeping locker rooms at "artistry" level, and assisting the Department Head with various indoor and outdoor tasks as needed, Build relationships with members by providing them with top-notch customer service, Ensure operations projects and tasks do not interfere with member experience, College degree in Business, Hospitality or related field preferred, Building operations and health/fitness operations experience preferred. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required, Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner, Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled, Other duties as assigned by the Executive Housekeeper and General Manager, Able to stand for long periods of time - required, Check and inspect assigned rooms, report discrepancies immediately, Assist with proper training of housekeeping staff, Complete the required number of written inspection forms on the housekeepers, Maintains communications with other departments to ensure guest satisfaction, Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing, Must be able to stand or walk for up to 8 hours. Monitor and supervise daily cleaning and custodial care of the entire arena. In order to make a good housekeeping resume objective statement, you have to view the job description provided by the employer and tailor your objective accordingly. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel, Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards, Resolving any guest problems or complaints when possible and ensuring management are kept informed, Assist in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees, Assist in daily linen counts and monthly inventories, Ensure the completion of the Housekeeper's Reports, Communicate clean available rooms to the Guest Service Department, Document and communicate maintenance requests to the Engineering Department to ensure quality standards, Responsible for Scheduling staff according to company needs, Responsible for Conducting Daily inspections of Staff Work, Unit Inspections. Promote safe work practices and a safe environment for guests/members and staff, Support and contribute to employee training programs, such as the International Program, Navigators, Calvin Leadership, etc, Support YMCA of the Rockies Mission Statement and reflect YMCA core values in all functions – faith, caring, honesty, responsibility & respect, Maintain equipment for daily use, including vehicles, vacuums, supply closets, cleaning “buckets”, Promptly report all repairs that are needed in lodging facilities (including staff housing) to the maintenance department, Shuttle Housekeeping crews around the property as needed, Take cabin inventory twice a year/as needed, Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, Attend all hotel required meetings and trainings, Inspect Laundry Attendant’s and Public Space Housepersons work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained, In the absence of the Assistant Housekeeping Manager, inspect all V.I.P. Communicate with other hotel departments regarding problems which need their attention. Responsible for inspecting guestrooms, training the room attendants and ensring they cleaned their rooms to standard. Create and deliver Hourly Performance Process reviews of associates in the department. Placed orders for housekeeping supplies and guest toiletries. Responsibilities included on sample resumes of Housekeeping Supervisors include inspecting staff's work to ensure their conformance to prescribed standards of cleanliness; and investigating complaints … Reviews two-week payroll report, Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs, Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests, Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service, Coordinates with Banquet and Set Up departments the placement and removal of equipment in units, Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc, Key issuing (recorded through “IN & OUT” logging), Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist, Recognize guests needs and monitor guests request on the floor, Report 24 hrs. - Instantly download in PDF format or share a custom link. Inspected the work of the housekeeping staff to make sure that they were properly cleaning. Manages housekeeping department of over 80 employees, Facilitated and coordinated new programs designed for guest satisfaction and employee morale. It’s actually very simple. Successfully participated in first Aid Awareness, training organised by Indian Red Cross Society. rooms and report their availability to the Front Office, according to hotel standards, Monitor cleanliness and orderliness of Housekeeping Areas to include Room Attendants’ carts, linen closets, control closets, stairways and landings, Oversee the daily assignment of duties, ensuring Room / House / Laundry Attendants carry a work assignment, Proficient with office tasks, including Windows, and Microsoft Office, Versed in phone etiquette and guest interactions, Be part of a cohesive team with a singular focus on creating the best possible guest experience, Track record of delivering exceptional guest or client experience, Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates, Appropriate professional appearance and demeanor, Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals, Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. (Remember to close all applications on IPhone), At 6pm – conduct cross reference and check rooms. checking public areas, Commitment to supportive teamwork and open communication, Responsibility for ongoing enhancement of their skills and performance, Recognition of personal accountability for their own actions and the outcomes of those actions, An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company, High School education or equivalent experience, Experience required is from 1 to 2 years employment In-related position, Service orientated;Able to take ownership and initiative, Mandarin speaking is a must and work authorization in China is required, Pleasant and Friendly;Work independently;Able to take ownership and initiative, Lead and supervise the day-to-day operation of the department to ensure service standards are followed, Handle Guest concerns and react quickly, logging and notifying the proper areas, Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment, Able to convey information and ideas clearly, High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience, Ability to speak, read, and write fluent English; other languages beneficial, Experience with Microsoft Office preferred, Carrying, lifting or pulling items weighing up to 50 pounds, Requires a minimum of six months to one year of job‑related experience, Must possess a valid Florida driver’s license with an acceptable motor vehicle report, Strong leadership skills and supervisory skills, Ability to direct the work of others using tact and good judgment and to communicate effectively with staff, faculty and students, Must be able to work as a team and adapt to changing situations and schedules during the course of a day while maintaining a positive attitude, Ability to handle conflict in a productive manner and to give employees timely, performance-based feedback as appropriate, Ability to read, write, and follow instructions, Knowledge of the materials, methods, and equipment typically used in janitorial work, Ability to perform a variety of moderately heavy custodial tasks in the care of buildings and equipment, Supervise the Housekeeping staff. 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