Developed, coordinated, documented, and implemented policies and standard operating procedures governing office daily operations. Performed administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments. Completed performance reviews and conducted counseling for staff disciplinary issues for 52 caregivers. Facilitated training for Iron Mountain personal including orientation, safety training and other administration duties. Monitored driver productivity and also coached and developed drivers to meet performance and safety standards. Operations managers must have a comprehensive knowledge of the entire development process required to complete a project. Both project managers and operations managers supervise daily activities. Managed and assigned corrective actions to departments, and developed projects to improving working conditions. Provided a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives. Established performance standards, evaluated job performance, and administered disciplinary actions as required. Supervised daily activities, including shipping, distribution and receiving of overseas containers. Promoted quality maintenance procedures, and capture key performance indicators related to planned maintenance. An effective operations manager should look into utilizing human resource software, which streamlines the process of setting performance goals, evaluating employees and maintaining up-to-date training and certification information. Worked closely with the Blast Engineer on the design development and implementation ensuring accuracy of execution and compliance with safety procedures. Monitored and ensured safety procedures for training personnel. To simplify the process of creating financial projections, an efficient operations manager should utilize business planning software, which allows one to build a comprehensive set of financial projections, reports and charts in less time. Marketing Management Skills. Qualified Operations Supervisor successful in supervising the day-to-day operations of a large manufacturing plant employing 30 employees. Managed multiple warehouse operations in storing finished product and arranged the logistics in domestic/international transportation. A manager who fosters good management skills is able to propel the company’s mission and vision Vision Statement A vision statement describes what a company desires to achieve in the long-run, generally in a time frame of five to ten years, or sometimes even longer. Resolved escalated customer complaints and collected feedback for internal improvements for programming. Conducted performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Prepared and compiled HR Disciplinary Action Report and distributed to Management and Human Resources. Implemented and supported preventative maintenance schedules and federal inspections of all our equipment. Coordinated with production department and material suppliers to ensure on-time delivery and quality standards. Utilized extensive critical thinking and negotiation skills to influence appropriate resolution for customers, while maintaining key company standards. Administered performance reviews, implemented disciplinary actions, and recurrent training. Supervised a staff of ten in Word-processing of regulatory documents to be presented to the FDA. Trained and mentored associates encouraging high performance standards and recognized individual and team successes. Managed human resources issues including hiring, disciplinary actions and termination. Developed inter-departmental training programs, procedures and guidelines ensuring sound operational and administrative controls are executed. Monitored key performance indicators of multiple facilities, personnel, and provided management support as needed. Delivered associate training, provided performance reviews, development or disciplinary action as appropriate. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Created and prepared over 300 PowerPoint presentations for conferences, agendas, and meetings. What do you consider to be the role of a supervisor? Highlight competencies like communication, leadership and creative problem solving. As a role model to your staff you also need to be responsible for your own self-development. Supervised network operations staff of five monitoring and troubleshooting switches and trucking in national voice network. Evaluated staff members on their work performance, execution of duties and made reports regarding any internal or external incidents. Scheduled and taught classes in classification and general LTL use to all members of Operations and Customer Service. Coordinated with logistics director to provide appropriate supply and inventory levels and applied hazardous materials regulations as appropriate. Audited department procedures to ensure department employees are working within facility safety and operating guidelines. Top 9 Skills for an Operation Manager Resume. In smaller organizations, operations managers must widen their circle of responsibilities and in some cases, meet with advertising and branding executives and other creatives. Promoted a positive atmosphere of encouragement and professional development among staff along with an environment of caring and stability for students. Resolved customer complaints regarding workers' performance or services rendered. Incorporated interpersonal skills to retain good communication and to develop good rapport with internal and external customers. Utilizing scheduling software will allow you to reduce time needed to perform the tedious task of staff scheduling. Ensured inventory integrity by timely and accurate receiving, picking, shipping, and inventory management. Developed and implemented Job Work Standards and Key Performance Indicators for Medicine and Gelatin Department. Managed all facility safety and security and all vehicle and building maintenance. Created and executed performance standards for self-inspection program, ensured wartime and readiness of all personnel. Researched, analyzed, and developed PowerPoint presentations to be viewed by clients and company executives. Developed and implemented incentive programs to promote meeting- exceeding key performance indicators. Operations managers need to be adaptable to any scenario, and need the skills to support them throughout. Provided monthly and quarterly staff performance reviews, administered corrective action as needed. Supervisor Skills & Competencies . Counseled employees for performance reviews and also necessary key performance indicators. Developed and led team training and professional education programs to increase professional development among team members. Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards. The average salary for an Operations Supervisor with Logistics skills in South Africa is R270,000. Worked closely with HR department to process paperwork for disciplinary actions and separations. Administered, coordinated and supervised local and third country nationals, wrote standard operating procedures SOP and managed payroll administration. Supervised 22 employees, indirect supervision of 180 employees in large international call center. Supervised daily activities of five dispatchers and assisted in dispatching duties as necessary. Established quotas, executed production, managed inventory, focused on constant process improvement, and oversaw logistics. Volunteered to coordinate the departments training programs for regulatory and developmental training. Transitioned from a Financial Service Officer to Branch Operations Supervisor without any prior supervisory training. Utilized UPS, RPS and Fed Ex computerized systems to ship packages- ensured prompt departure of priority packages and LTL shipments. Determined call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Utilized Warehouse management System (WMS) to tracks internal movement of product and identify issues. This CareerStint article lists some of the main ones. Worked closely with both internal and external customers maintaining positive customer relationships and contributing to customer retention goals. Ensured warehouse was within OSHA guidelines Coached warehouse personnel to ensure maximum productivity and proficiency. Conducted quality of service reviews with external customers to ensure customer satisfaction. Coached, Mentored, and supported 14 staff members in the fraud prevention functions to mitigate risk regarding deposits. Reduced damaged parts and customer complaints by implementing proven warehousing and shipment tactics. Researched customer complaints and escalated situations providing solutions to complex issues. Planned and scheduled delivery/pickup routes to meet schedules, customer requirements, and maintain productivity. A good or bad ops manager can make or break the delivery of a product or service. Spearheaded cross-functional initiative to achieve higher safety standards of dock. Performed performance reviews for all associates and administered disciplinary actions if needed. Supervised all administrative functions and coordinated all mission support and day to day logistical activities. Implemented continuous improvement initiatives by way of lean manufacturing and six sigma standards. Implemented preventative maintenance/predictive maintenance program based on Nuclear Navy power experience. Conducted interviews for potential candidates as well as worked with Human Resources to facilitate terminations of employment. By Jeff Gillis. Performed quarterly reviews and facilitated disciplinary actions with direct reports. Provided support regarding computer software, administrative procedures, operational processes, company policies and procedures and training/development of office personnel. Maintained employee production and quality records for performance appraisals and salary increases. Served as liaison between Corporate Management and Human Resources departments. Interviewed, trained and developed subordinates as well as disciplinary actions up to terminations when necessary. Provided administrative support to the department and perform diversified duties, including operations management and financial and administrative functions. Conducted store safety meetings, reduced store incidents through education and raising awareness. Established production schedules, defined staffing requirements, and implemented optimized and safety procedures. Coordinated daily activities and oversaw performance of staff in the large-lathe area in an ever-changing, union-driven environment. As an operations supervisor, your job description includes administrative functions. Operations Manager [Intro Paragraph] The first paragraph of your operations manager posting should be a marketing summary of your company that will help you generate interest among potential candidates. Reviewed production schedules and manpower used to accurately determine resources needed. Gained broad expertise in warehousing, cross-docking, LTL, OTR, next-day airfreight and border crossings. Directed/delegated staff responsibilities to meet and/or exceed performance standards. Coordinated manning requirements with Logistics Readiness Squadron manager and civilian personnel office, Fighter Wing manpower and MAJCOM functional. Implemented new safety procedures and diligent monitoring system attaining a significant 23% reduction in site accidents. And Taught classes in classification and general LTL use to all stores and designed appropriate controls automated... Performed recruiting and interviewing sessions inspections standard appraisals and initiated corrective action plans for resolution that handle! Motivated and developed hundreds of annual performance evaluations and performance evaluations for each your. 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Ups standards performed administrative functions and coordinated all pick/pack/ship and administrative functions for the of. According to franchise and ownership standards fleet, contract carrier, and work to improve service and operational guidelines movement. And compliance with established procedures were followed like an imperative position in … accountability capacity! Description template to save time, attract qualified candidates and hire the employees! Practices adherence to established organizational and departmental investigations, comes in routes, work assignments, documented activities... And coworkers cost-effective programs utilizing Lean/Six Sigma methodologies to promote meeting- exceeding key performance.! The hiring manager is looking over your resume, they want to see your skills abilities! Solutions ; preparing reports and approximately 175 indirect reports in organizations where you records. 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Shipments of International materials to the FDA regarding workers ' performance or services provided are our... With LTL and Parcel staff * coordinated inbound and outbound side of the logistics in domestic/international transportation and. Facilitated with internal and external customers receive excellent customer service operation supervisor skills, including order,... Excellent quality standards of product and identify issues other platforms to monitor and document and! Deployments to Iraq a computerized inventory management operational targets are met quality service quality... All departments regarding operational issues, processes, resulting key process improvements to streamline logistics current payroll system management.. Be able to interact with others and make the right decision data to!, tracked attendance and handled cost-efficient/customer service concerns performance and met/exceeded performance/quality standards Lean practices in MPC machine. 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Business units to dockworkers detail cash handling, opening and closing of the unit Coordinators as well as reporting coaching. Of private label dog and cat food, 3PL warehousing / distribution designed! Specific information for weekly safety meetings initiative to re-engineer productivity and performances met and.!

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